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Welcome to the South Brent Health Centre

IMPORTANT NOTICE FOR PATIENTS

Appointment Statement during outbreak of COVID 19

Following the recent outbreak of COVID - 19, alongside recent statements in parliament we are taking steps to minimise the risk of exposure to Coronavirus to protect both our patients and staff:

In an effort to minimise the risk of exposure to coronavirus and other respiratory disease, over the coming weeks we are reducing our "face to face" work, such as Health Checks, Reviews and Routine Appointments with GP's.

As a result of this, we have moved, temporarily, to a telephone consultation system for all appointments.You will still be able to book appointments ahead of time, however you will be phoned and would be asked not to present to the surgery unless advised to do so by a clinician.

Our "Duty Doctor" system for urgent problems has not changed.

If the GP or Nurse does need to physically see you, they will ask you to present at the surgery.  In such cases, risks for both the patient and our staff will have been assessed.

In doing this, we reduce footfall through the surgery thereby minimising the risk of any transmission to staff and patients alike.  It will also enable us to spend a little more time with those patients who are in most need.  You will be contacted personally if you are affected  by these measures.

Further to this, during this time, we will allow patients to request repeat prescriptions over the telephone.  We appreciate that these measures do have to work both ways and therefor we are making it as easy as possible for those who do not wish to use online systems.

We would also welcome the use of our Web Based service, eConsult.  eConsult allows patients to self check their symptoms and, if appropriate your consultation will be sent to your GP within the practice who can act on this the same day.  The system is fully NHS accredited.

We appreciate that these measures could be alarming to patients.  To that end we would like to assure patients that we are doing all we can to ensure choice for patients whilst concentrating our efforts on those who need urgent care, during a time of increased demand on our services.

With thanks from the staff and Doctors of South Brent Health Centre.

Rescue packs for patients with respiratory conditions

 

Some inaccurate information has been circulating regarding special ‘rescue packs’ for patients with pre-existing respiratory conditions such as asthma or COPD. Patients are being advised to NOT contact their GP practice for a rescue pack if they have not had one previously.

REPEAT PRESCRIPTIONS

Check what medicines you have at home before re-ordering your prescription.

  • If you don’t need the medicine, don’t order it.
  • If you need the medicine in the future you can still request it.
  • This includes medicines that are prescribed to be used as and when required.
  • You can order prescriptions online or move to electronic dispensing (Please contact the surgery for more details)

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econsult

We offer ‘eConsult’ to allow patients to get medical help without making an appointment or calling the practice.

We have introduced ‘eConsult’ to help you get health advice online. By clicking on the most appropriate link below you can:

  • self-check your symptoms and find medical guidance written by doctors 24/7
  • get administrative help (e.g. a medical certificate or letter from the surgery)
  • seek medical advice from our doctors at the surgery

Please note the following important information below:

  • This is only for patients registered with our practice
  • It is not an appropriate route to seek urgent medical help
  • It is not a bypass or shortcut for requesting routine GP appointments
  • Where a response has been requested, we aim to respond by the end of the next working either by email (don’t forget to check your junk email folder) or with a phone call, as appropriate to your consultation
  • The eConsult tool works best for issues that we can resolve – or start to resolve – online, for example by generating a script, arranging a blood test etc. There will be some problems where the appropriate next step is for you to see or speak to a GP routinely, in which case we will advise you by email or text to make an appointment.

(Site updated 25/03/2020)
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