Due to the change in clinical system, there may be delays in issuing prescriptions. We ask that you allow at least 3 days for prescriptions to be processed.
Your prescription has a tear off slip with your repeat medicines listed. When you require a further repeat tick the box by the medicine you require and either hand it into the health centre in the box provided inside the main reception entrance or post it to us.
Of course if you prefer, you can order your repeat medication online via the link at the top of this page. First time users will need to contact the health centre for log in details.
Requests for prescriptions cannot be taken over the telephone for safety reasons
If you would like the prescription to be posted to you, please provide a stamped addressed envelope.
48 hours (2 working days) notice is required for processing prescriptions.
Arrangements can be made with the local chemist, South Brent Pharmacy, to collect your prescriptions. By using this service you can contact them and ask for them to order your regular medication. You can then collect your medication from the Pharmacy ( Please allow 48 hours (2 working days) for the surgery to process this and a further 24 hours for the pharmacy to dispense the items).
South Brent Pharmacy also offers a delivery service of your medication if you live locally. Please speak to Phil or Russell at the Pharmacy for further information.
Please note that if you do request a specific pharmacy this will be added to your medication notes so that all your prescriptions are forwarded to them.
We also have arrangements in place to forward prescriptions to Boots, Day Lewis & Ivybridge Pharmacies. Please inform us if you wish to use any of these services. The Ivybridge Pharmacy offers a free collection and delivery service of your prescription.
At times the doctors may request to see you before issuing a repeat prescription, if this is the case you will be contacted and asked to make an appointment.
Electronic Prescribing Service
This practice is set up for the electronic prescription service.
This means that for most patients we can send your prescription to your chosen chemist directly saving you having to come down to the surgery.
To get your prescription sent to your chosen pharmacy you will have to ask reception to sign up.
Click here for more information about electronic prescribing services.
Emergency Prescription Requests
Emergency prescription requests are requests for medication which you need within 24 hours to prevent you becoming severely unwell. Emergency medications might include; epileptic medication, Insulin, Inhalers for lung conditions, emergency contraception and Epipen for anaphylaxis.
Emergency prescription requests must be submitted by 12:00 for collection at 18:00 the same day. Requests received after 12:00 will be processed the following day. Emergency prescription requests are not requests for medication which has been ordered late. Routine requests submitted as Emergency requests will be reviewed by a doctor, and if appropriate rejected or only part issued. You should allow 48 hours (2 working days) for routine repeat prescription requests. It is your responsibility to ensure that your repeat prescription request is ordered in plenty of time. Emergency requests for medication that is available over the counter will not be processed as emergency; it will be processed as a routine request. This is not the receptionist’s decision: please respect them. Emergency requests are monitored and recorded on your records. Emergency repeat requests may result in you receiving a letter from the surgery, to identify the cause for repeated Emergency requests, and try to assist you to manage your medication better.