Your prescription has a tear off slip with your repeat medicines listed, called a counterfoil. When you require a further repeat, tick the box by the medicine you require and post it in the box provided inside the main entrance of the Health Centre, or post it to us. We also have prescription request forms in the surgery if you do not have a prescription counterfoil.
You can also order your repeat prescriptions on your phone through the NHS app. For more information on the NHS app, including other ways you can manage your healthcare on your phone, click here.
If you are unable to order your prescription through the app, you can also use our Patient Triage tool by clicking here. You will need to select that you have an admin query, then select Repeat Prescription.
Requests for prescriptions cannot be taken over the telephone for safety reasons
If you would like the prescription to be posted to you, please provide a stamped addressed envelope.
48 hours (2 working days) notice is required for processing prescriptions. This does not include the time it may take for your nominated pharmacy to dispense your items.
Ordering via the NHS App
The easiest way to order is through the NHS App. You will need to create an NHS account, and fill in a form at the surgery. You can then login, go to Prescriptions and select the items you require.
Please note: you are only able to order repeat prescriptions through the NHS App at this time. For acute items, please fill in the Patient Triage form via the link at the top of the page, or bring your prescription counterfoil to the surgery.
If you normally use the NHS app to order your medication, but you are now unable to, your medication may be due for a review. You can still order online using our Patient Triage form or you can bring your prescription counterfoil to the surgery. You will be contacted if you need to book any tests or appointments.
For other features available on the NHS App, click here.
Arrangements can be made with the local chemist, South Brent Pharmacy, to collect your prescriptions. You will need to take your prescription counterfoil to the pharmacy, who will then arrange for us to issue your medication. You can then collect it from the Pharmacy ( Please allow 48 hours (2 working days) for the surgery to process this and a further 24 hours for the pharmacy to dispense the items). Please note, it may be quicker and more convenient for you to order your medication through the NHS app where possible.
South Brent Pharmacy also offers a delivery service of your medication if you live locally. Please speak to Phil or Russell at the Pharmacy for further information.
Please note that if you do request a specific pharmacy this will be added to your medication notes so that all your prescriptions are forwarded to them.
We also have arrangements in place to forward prescriptions to Boots, Day Lewis & Ivybridge Pharmacies. Please inform us if you wish to use any of these services. The Ivybridge Pharmacy offers a free collection and delivery service of your prescription.
At times the doctors may request to see you before issuing a repeat prescription, if this is the case you will be contacted and asked to make an appointment.
Electronic Prescribing Service
This practice is set up for the electronic prescription service.
This means that for most patients we can send your prescription to your chosen chemist directly saving you having to come down to the surgery.
To get your prescription sent to your chosen pharmacy you will have to ask reception to sign up.
Click here for more information about electronic prescribing services.
Emergency Prescription Requests
Emergency prescription requests are requests for medication which you need within 24 hours to prevent you becoming severely unwell. Emergency medications might include; epileptic medication, Insulin, Inhalers for lung conditions, emergency contraception and Epipen for anaphylaxis.
Emergency prescription requests must be submitted by 12:00 for collection at 18:00 the same day. Requests received after 12:00 will be processed the following day. Emergency prescription requests are not requests for medication which has been ordered late. Routine requests submitted as Emergency requests will be reviewed by a doctor, and if appropriate rejected or only part issued. You should allow 48 hours (2 working days) for routine repeat prescription requests. It is your responsibility to ensure that your repeat prescription request is ordered in plenty of time. Emergency requests for medication that is available over the counter will not be processed as emergency; it will be processed as a routine request. This is not the receptionist’s decision: please respect them. Emergency requests are monitored and recorded on your records. Emergency repeat requests may result in you receiving a letter from the surgery, to identify the cause for repeated Emergency requests, and try to assist you to manage your medication better.