Get Help Online - Non-Clinical Queries only

Patient Triage

You can contact us about an administrative or prescription issue by clicking the banner at the bottom of the page.

Patient Triage is a short online form, and is the quickest and simplest way for the majority of our patients to access our clinical team for administrative or prescription issues. Our practice phone lines remain open for anyone with accessibility needs who might find difficulty completing this form.

Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours. You will not be able to submit a query outside of our opening hours.

Please contact 111 during out of hours or 999 if this is an emergency.

You can book appointments or order repeat prescriptions through the NHS app.

Do

  • Expect to hear from us within 48 hours (unless your request is a prescription)
  • Wait 48 hours for prescriptions and then contact your nominated pharmacy
  • Check your phone for a response. We may invite you to book an appointment

Don't

  • Use to see urgent medical help
  • Use if you're not a registered patient at South Brent Health Centre
  • Use for patients under 6 months of age

Non-urgent Clinical Matters

Our GPs would prefer to speak to you regarding any medical issues you may have. The easiest way to do this is to book a routine appointment with them. Please do not use Patient Triage for clinical queries.

Patient Triage Admin